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Your feedback is our inspiration! We’re here to help, so please let us know your thoughts. Check our ‘subscriptions FAQ’ and ‘general questions’ below for quick tips. You can also sign-up to our low-volume newsletter for sneak peeks, sales and information on new app releases.

    * Avokiddo will never share your information and will only use it to contact you in response to your message. Read our Privacy Policy for more details. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Subscription FAQ

    How does subscription work? How much does it cost?

    Thinkrolls Play & Code is a subscription app/service. Non-subscribers can try a small portion of the app upon download. There are two (2) available subscription options: “Monthly Subscription” and “Annual Subscription”, which grant you access to all content for the selected period. There’s no commitment; you can cancel anytime, without cancellation fees. Check out Thinkrolls Play & Code on the App Store to find the up-to-date costs of the monthly and annual subscriptions.

     

    • Thinkrolls Play & Code subscription is currently only available on iOS.
    • Payment will be charged to your iTunes Account at confirmation of purchase.
    • Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period.
    • You can manage your subscription and turn off auto-renewal by going to your Account Settings after purchase.
    • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.
    • You can use your subscription on any device registered with your Apple ID.
    • Share your subscription with family members by creating an Avokiddo account inside the app.
    • You can cancel your subscription anytime without a cancellation fee through your Account Settings.

    How do I share my subscription with other iOS devices?

    When you sign-up with a subscription plan you are required to use your Apple ID on your device. If you later need to transfer this subscription over to your kids devices* there is an easy way to do this:
    Setup an Avokiddo account and easily sign-in to multiple devices at once. Your subscription will automatically transfer over to your new device(s). Here’s how:
    1. Download Thinkrolls Play & Code on the App Store
    2. Tap on the Parents icon located at the top left corner
    3. Tap on the Subscription tab
    4. Tap on ‘Create account’
    Then on your kids devices, follow steps 1,2,3 and then sign-in with your Avokiddo account. You’re all set up and ready to play Thinkrolls Play & Code!

    * Please note that you are only able to share subscriptions between iOS devices.

    How do I manage or cancel my subscription?

    1. On your iPhone or iPad, open ‘Settings’ -> ‘Your Name’ (at the top) -> ‘iTunes & App Store’
    2. Tap on your ‘Apple ID’ at the top, then -> ‘View Apple ID’
    3. Tap ‘Subscriptions’ -> Thinkrolls Play & Code
    4. Turn off ‘Auto-Renewal’ or ‘Cancel Subscription’
    Important: Uninstalling/deleting an app from your devices will not automatically cancel your subscription. You must cancel your subscription manually as described above in order to end your subscription. If you uninstall/delete the app without canceling your subscription, you will still be charged upon renewal.

    I need refund, what do I do?

    Unfortunately, only Apple can issue a refund. While we’d love to offer you a direct refund, we are not authorized to do so as Apple handles all payments and transactions. Please contact Apple directly by following these steps: apply for a refund through Apple.

    What is a sharable Avokiddo Account and how do I set it up?

    An Avokiddo account enables you to easily share one subscription across multiple iOS devices. This means your entire family can enjoy Thinkrolls Play & Code via one single subscription plan. You can also later create different user profiles inside the app for up to 6 family members. 
    Is it free? Yes!
    How do you set it up? Follow the instructions as mentioned above in section ‘How do I share my subscription with other iOS devices?’.

    I accidentally purchased the same subscription twice. What can I do?

    Sorry to hear this. When you sign-up with a subscription plan you are required to use your Apple ID on your device. It’s unlikely that you will be charged twice via the same Apple ID. If this is the case, or if you accidentally purchased the same subscription with another Apple ID, you should cancel the duplicate subscription and also ask for a refund. 
    While we’d love to offer you a direct refund, we are not authorized to do so as Apple handles all payments and transactions. Please contact Apple directly by following these steps: apply for a refund through Apple.

    I am a paid subscriber but some of the content is locked. What do I do?

    We’re sorry to hear this. If you are a subscriber and you’re still seeing locked sections (a lock icon is visible over items) in the Thinkrolls Play & Code app, you are probably experiencing one of the following:
    1. You are trying to access the app via another Apple ID, or via a device using another Apple ID. If that is the case please follow the steps mentioned above in section: ‘How do I share my subscription with other iOS devices?’.
    1. if you have paid for a subscription plan and have already created a sharable Avokiddo account, but sections of the app are still locked (a lock icon is visible over items) 
      – Restart the app
      – Tap on the Parents icon located at the top left corner
      – Tap on the Subscription tab
      – Sign-in to your avokiddo account
      – If that does not resolve your issue, please tap on ‘Restore purchases’
      This will probably solve your issue, but if your need additional help please contact us at [email protected]. Thank you.
    2. If you have paid for a subscription plan and some of the content got unlocked (lock icons are gone), while some content is still grayed out, that is normal. You need to play puzzles one by one in order to proceed to more advanced levels. When you successfully solve puzzles you get rewarded with new accessories that can be used to create new Thinkrolls characters. All grayed out content gradually becomes available as you progress in the game. 

    Can I play offline?

    Absolutely. You only need Wi-Fi to purchase a subscription plan, create an Avokiddo account (or sign-in), or to download updates. You don’t need Wi-Fi to play the actual game. Enjoy!

    I forgot the password of my Avokiddo account. How do I retrieve it?

    1. Open Thinkrolls Play & Code 
    2. Tap on the Parents icon located at the top left corner
    3. Tap on the Subscription tab
    4. Tap on ‘Sign-in’
    5. Tap on ‘forgot password’. An e-mail will be sent to you with instructions on how to reset your password. 

    How do I restore my purchase?

    1. Open Thinkrolls Play & Code
    2. Tap on the Parents icon located at the top left corner
    3. Tap on the Subscription tab
    4. Tap on ‘Restore subscription’

    Can I share my subscription on Android devices?

    Unfortunately not at this time. We are working hard to port our subscription based apps across the Android ecosystem, but for now subscriptions can only be used on iOS. Thank you for your patience and please check back soon for updates.

    General Questions

    What if I accidentally delete an app?

    No worries. Just visit the store where you purchased the app from, sign-in with the same account your original purchase was made from, and re-download our app.

    If I delete & then reinstall an app, will I be charged again?

    No way! Just make sure you sign-in on the Store with the same account your original purchase was made from. If you’re asked to pay, you’re probably logged in with a different account.

    Do I need to be connected to the Internet to play your apps?

    Nope! You only need to be online to download (or update) our apps. Once our app is fully installed on your device, you can turn off your Internet connection. You can enjoy our apps during your holidays, road trips and on locations where there’s no Internet access.

    Why can’t I hear any sounds?

    Don’t worry, in 99.9% of the cases it has to do with one of the following:
    – Check the app’s settings located either in the Parents or in the Settings section. If there is a sound on/off button, turn it on.
    – Adjust your device’s volume by pressing the volume buttons. If you still can’t hear sounds, your device may be muted. Note that while in mute mode you may still hear some sounds from your device, but some apps may be muted. If you’re using an older iPad or iPhone you can unmute your device using the side switch located next to the volume adjuster. If your side switch is assigned to orientation lock you need to assign it to mute/unmute.

    Do your apps have third-party advertisements? What data do you collect?

    No third-party ads. None! And we do not collect or share any data. You’re totally safe with us. We have chosen to go with the premium (paid) model because we don’t want to monetize through advertisements, annoying pop-up videos, promotional banners and collection/reselling of your personal data. At Avokiddo we take your privacy very seriously. Our apps are designed especially for children, with special attention to online privacy. We are proud to follow the best practices for kids’ apps as specified by the “Know what’s inside” program.
    All our apps:
    – Are 100% COPPA compliant
    – Do not collect (or share) personal information from children
    – Do not collect location data
    – Do not have third party advertisements
    – Contain a child-locked parental gate
    All external links such as our website, social media and support e-mail are secured behind a parental gate. Our apps may contain information or links to other apps by Avokiddo and in this case links are also protected behind a parental gate.

    What is your refund policy?

    Refunds for apps downloaded from the App Store or Amazon can not be issued by developers.
    For apps downloaded from the App Store, unfortunately only Apple can issue a refund. While we’d love to offer you a direct refund, we are not authorized to do so as Apple handles all payments and transactions. Please contact Apple directly by following these steps: apply for a refund through Apple.
    For purchases from Google Play please contact us through our ‘contact form’. In your message, please briefly explain the reason you are asking for a refund and also make sure you include your Order Id.

    Which devices are compatible with your apps?

    Our apps are available on the App Store, Google Play and Amazon. Please visit these stores directly to find out about your device compatibility with our apps.

    My in-app purchase from Google Play is not visible on my child's restricted profile.

    If you have set up a restricted profile on your tablet you should enable “Play Games” and [Our App] in the settings. Here is how you do that:
    1. Go to Settings -> Users
    2. Tap the gear icon next to the restricted profile
    3. On the list of “App & content access” turn on “Play Games” and [Our App]
    4. Log-in to the restricted account
    5. Connect to the Internet
    6. If the app was open during this process, quit and restart the app.
    This will enable the IAP’s in your restricted profile.

    The app won't install or it crashes

    We’re sorry to hear that. This is rare, but if it happens we’ll try our best to fix it for you. Just contact us via our ‘contact form’ above and share with us as much information as possible about the malfunction. Please include the app’s name, your device model & your operating system.

    I’d like to see a new feature in your next updates

    Your feedback is valuable to us. Please feel free to send us your thoughts and suggestions, and we’ll try to have your ideas implemented in the versions to come.

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