How to request a refund

Apple handles all App Store payments and refunds directly.
To request a refund for your purchase:

1. Go to reportaproblem.apple.com

2. Sign in with the Apple ID you used for the purchase.

3. Find your Thinkrolls purchase in the list and click Report or Request a refund.

4. Follow the on-screen steps to submit your request.

If you have any issues with this process, please contact us and we’ll do our best to assist.

How to cancel your iOS subscription

1. Open the Settings app on your iPhone or iPad.

2. Tap your Apple ID at the top.

3. Select Media & Purchases → View Account → Subscriptions.

4. Find the subscription you want to cancel.

5. Tap Cancel Subscription and follow the prompts.

How to share your Thinkrolls subscription

You can share your Thinkrolls subscription on up to 6 family devices.

1. Open Thinkrolls on the device used for the purchase.

   Make sure the subscription is active on this device.

2. Go to Parents → Subscription and create an Avokiddo account.

   You can use any email — it does not need to match your Apple ID.

3. On your other family devices, open Thinkrolls and sign in with the same Avokiddo account.

If you run into any issues, just contact us and we’ll help.